Privacy Policy

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). This policy explains what we collect, why, and the choices you have.

What we collect

• Account details: your email address, name or artist name, account type and password (stored securely by our sign-in provider).
• Profile details: photo, bio, location, genres and links you choose to add.
• Content: music, cover art, posters, event details, Session layers and notes you upload.
• Activity: what you listen to, Echo, save and send, so we can run features like Weekly Picks.
• Messages: what you send us through the Contact page, and your email if you join the waitlist.

How we use it

• to run Echo and provide the features you use;
• to recommend music and events and explain why;
• to review uploads and keep Echo safe;
• to reply to you and send important account emails;
• to tell you about Echo’s launch if you joined the waitlist.

We don’t sell your personal information.

Who we share it with

We use trusted service providers to run Echo:

• Google Firebase for sign-in and our database;
• Cloudinary to store and deliver audio and images;
• our web hosting provider to serve this website.

These providers may store data outside Australia, including in the United States. We also share information where required by law. Public profile details, approved releases and approved events are visible to everyone.

How long we keep it

We keep your information while your account is open. When you delete your account we delete or anonymise your personal information, except where we need to keep records for legal reasons, such as review decisions in our audit log.

Your choices

• You can update your profile at any time in your dashboard.
• You can ask for a copy of your information, or ask us to correct or delete it.
• You can unsubscribe from waitlist emails at any time.

Security

We use access controls, encryption in transit and security rules that limit who can read and change data. No system is perfectly secure, so please use a strong, unique password.

Contact and complaints

For privacy questions or to make a request, contact us. If you’re not happy with our response, you can complain to the Office of the Australian Information Commissioner (OAIC).